Jennifer MacIntosh
Vice president analyst at Gartner
Jennifer MacIntosh, a vice president analyst at Gartner, has more than 25 years experience working with high-tech and financial services companies helping them to establish, lead, and grow their customer experience (CX) and Success practices. Most recently, she served as senior vice president of customer experience at MindBridge. She has also held executive roles and led customer success and experience programs for Coveo, OKAS Consulting, Yahoo!, Quest Software, and Cognos (IBM).
Articles by
Jennifer MacIntosh
Leaders who embrace the intelligent front door will simplify journeys for their customers, streamline operations, and drive business growth.
Posted October 17, 2025
Customer service and support leaders should follow the Successful Customer Profile to ensure long-term relationships that drive revenue.
Posted May 02, 2025
In 2024, organizations must adopt sustained, dynamic, and proactive engagement throughout the customer lifecycle.
Posted March 22, 2024
Making customer service effortless means re-examining traditional thinking, existing metrics, and outdated processes.
Posted November 15, 2016