Jeff Erhardt

CEO of
Jeff Erhardt

Articles by Jeff Erhardt

Machine learning expands the role of customer service, driving proactive conversations that bring new value to marketing, sales, product development and the executive team.
Posted September 15, 2015

Augmenting customer service with machine learning helps agents work faster and smarter, increasing productivity and capacity while retaining a high level of customer satisfaction.
Posted September 08, 2015