Jeanne Landau

Jeanne Landau

Jeanne Landau is director of marketing at CallFinder.

Articles by Jeanne Landau

Speech analytics could improve call center operations on so many levels.
Posted July 05, 2016

Call analytics can help identify problems faster so management can address them faster.
Posted November 19, 2015

Call recording coupled with speech analytics can reveal which agents are performing up to speed and which ones need help and which issues are coming up repeatedly.
Posted September 24, 2015