Jaime Lightfoot
Principal analyst for digital customer experience at Capgemini Americas
Jaime Lightfoot is principal analyst for digital customer experience at Capgemini Americas. She is an experienced consultant with a demonstrated history of working in the information technology and services industry. Lightfoot is skilled in requirements analysis, IT strategy, business intelligence, solution architecture, and business analysis. She is based in Atlanta.
Articles by
Jaime Lightfoot
It's increasingly possible to anticipate and address customer service needs before they become larger issues.
Posted November 18, 2022
Contact centers can become profit centers with the right strategy, technology, and company culture.
Posted September 22, 2022