Iqra Naeem
Independent CRM analyst and customer experience strategist at asiqra.com
Iqra Naeem is a CRM analyst and customer experience strategist at asiqra.com, specializing in artificial intelligence-powered service transformation and customer experience technology implementation. Recent publications include "Top Enterprise CRM Software Solutions: A 2025 Implementation Guide" and "CRM Implementation: A Step-by-Step Guide to Success."uccess."
Articles by
Iqra Naeem
AI is fundamentally changing how CRM data and contact center platforms work together, enabling organizations to predict customer needs rather than just react to them.
Posted May 14, 2025