To improve customer service interactions, apply the Peak-End Rule.
Posted March 21, 2018
Connected and proactive customer service programs mean fewer escalations and simpler customer journeys.
Posted February 08, 2018
Customer service leaders need to rethink their approaches and shift their strategies to go beyond engagement, taking advantage of the collective wisdom in and around the enterprise, new technologies, and closed-loop processes.
Posted October 25, 2016