Henrik Roth
Co-founder and chief marketing officer of HappySupport
Henrik Roth is co-founder and chief marketing officer of HappySupport, a self-updating help center platform for B2B and B2C SaaS companies. He writes about customer experience infrastructure, documentation as code, and the operational side of AI customer support. He is based in Stuttgart, Germany.
Articles by
Henrik Roth
Most contact center AI failures trace back to stale source content in the help center, not to the model, and three operational fixes restore accuracy without buying anything new.
Posted May 20, 2026