Smart Customer Service
CX Connect
Smart Customer Service Conference
destinationcrm.com
speechtechmag.com
Home
Subscribe
Newsletters
CRM Magazine
Speech Technology Magazine
Articles
News Features
News Briefs
Expert Advice
Vendor Views
What Is..?
Topics
Analytics
Automated Support
Cloud-based Support
CRM
Cross-Channel Support
Infrastructure & Hardware
IVR
Live Support
Managerial and Training
Mobile Customer Service
Outsourcing
Social Customer Service
Voice and Data Services
Voice of the Customer
Industries
Consumer Packaged Goods
Education
Financial Services
Government
Healthcare/Pharmaceuticals
Insurance
Manufacturing
Non-profit
Professional Services
Retail
Technology
Telecommunications
Transportation
Travel Hospitality
Utilities
Resources
Best Practices
Content Library
Buyer's Guide
Directory
Sponsored Video
Events & Programs
CX Connect 2023
Smart Customer Service Conference
CRM Evolution Conference
SpeechTEK Conference
Digital Experience Conference
Webinars
About
About Us
Contact Us
How to Advertise
Editorial Submissions
Edward Kowalski
Edward Kowalski is associate vice president of retail marketing at Sutherland Global Services.
Articles by Edward Kowalski
4 Ways to Combine Customer Care and Customer Experience to Build Awareness, Create Loyalty, and Grow Revenue
Many retailers view customer care as only a cost, but if it's combined with customer experience, big data, and predictive analytics, customer care can actually generate revenue.
Posted January 12, 2016
Connect with
SCS
@SmartCustServ
Email
Newsletter
Email:
Smart Customer Service eWeekly
Receive customer service news, trends, and analysis, plus expert advice.
Smart Customer Service Bulletin
Periodically, get important offers from SmartCustomerService.com or our advertising partners.
Best
Practices
Digital-First Customer Service in a Human World
Contact Center Transformation with AI and Automation
Top 6 2024 Customer Experience Megatrends – What to Prioritize Now
7 Steps to Greater Employee Accountability and Autonomy in a Remote World
More Best Practices
Webinars
Let's Get CX AI Ready: Shoot for 3 Practical Ways to Score CX Points
Beyond ChatGPT: Navigating the New Era of CX AI
CDPs: Boosting Service, Marketing, and Sales
Contact Center Transformation with AI and Automation
How AI-Assisted Self-Service Can Transform Your CX
How AI Can Unlock the Voice of the Customer
Customer Experience Management: Real-World Solutions
Drive Revenue with Omnichannel Integration, on Wednesday
Elevate Customer Experiences with Hyper-Personalization
Chatbots, Virtual Assistants, and Generative AI: The Future of Customer Engagement
Call Center Analytics for Better Customer Experience
Conversational Customer Service: Convenience Everywhere
Leveraging Omnichannel Customer Engagement to Stay Connected
Harnessing AI in Modern Customer Engagement Center
Customer Experience Management: Real-World Solutions
2024 Contact Center Success Stories: What Went Right!
More Webinars
Content
Library
Designing Your AI-Ready Business
Not All AI Copilots Are Created Equal
The State of AI in the Contact Center
CX Innovation at Scale: Maximize Business Success by Using AI to Futureproof Your CX Activities
Talkdesk 2024 CX in Banking survey: An industry benchmark
The future of retail customer service: Interactive and unified
The future of patient experience: Unifying interactions in healthcare
The future of customer service in insurance
More Content Library