Dawn Anderson

Senior managing director and global lead for Customer Strategy and Consulting at Accenture.
Dawn Anderson

Articles by Dawn Anderson

Customer service needs to take a proactive approach to avoid alienating consumers.
Posted October 21, 2021

Artificial intelligence can make employees more productive and better able to provide the answers customers need.
Posted July 22, 2021

Companies need to pivot from a customer experience to a Business of Experience mindset.
Posted April 08, 2021