Dan Miller

founder and lead analyst at Opus Research
Dan Miller

Articles by Dan Miller

Artificial intelligence's infusion into marketing and customer service is enabling more conversational interactions.
Posted March 23, 2018

The optimal way to engage customers is in conversations that span device types and modalities.
Posted January 19, 2018

Solutions are still expensive, but the benefits outweigh the costs when it comes to speech analytics.
Posted November 03, 2017

The hype around artificial gives way to real-world use cases where bots and virtual assistants can help in customer service.
Posted August 25, 2017

Today, when contemplating your intelligent assistance strategy, the real question isn't whether to do it or not, but how to do it.
Posted June 02, 2017

New developments and improved functionality make virtual assistants a technology to continue watching.
Posted March 10, 2017