Chip Bell

Chip Bell

Chip R. Bell is a keynote speaker and the author of several best-selling books, including The 9½ Principles of Innovative Service. His newest book is Sprinkles: Creating Awesome Experiences Through Innovative Service. He can be reached at  

Articles by Chip Bell

Surprises can turn good interactions into memorable experiences that keep customers coming back.
Posted June 07, 2019

Brand loyalty requires employees who love what they do and the company for which they do it.
Posted April 11, 2019

Valentine's Day reminds us to show appreciation for our customers all year.
Posted February 22, 2019

There will always be a role for humans in the contact center of the future.
Posted January 04, 2019

Four tips for selecting the right customer service employees.
Posted November 09, 2018

Consumers are used to technology helping them in other parts of their lives, so why not when they call a contact center?
Posted September 10, 2018

Examine the scenography of your contact center before putting on the daily customer service performance.
Posted July 06, 2018

Stringent adherence to policies and procedures rather than occasional exceptions may cost companies customers.
Posted June 01, 2015