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Editorial Submissions
Cameron Weeks
Co-founder and CEO of Edify Labs
Articles by Cameron Weeks
Agents Without Scripts? It's Time to Have Real Conversations
Empowering agents to go off-script can lead to happier customers and employees.
Posted October 14, 2019
Four Under-the-Radar Customer Service Trends for 2018
Customer service will need to adopt an omnichannel, agent-first, AI, and IoT focus to succeed in 2018.
Posted January 23, 2018
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