Bill Donlan
Executive vice president and DCX/Salesforce service line leader at Capgemini
Bill Donlan is executive vice president, DCX/Salesforce service line leader at Capgemini. He has more than 26 years of experience helping companies improve customer and value chain relationships through a combination of business strategy, process tuning, industry best practices, and technology integration. He is experienced with all of the leading software vendors in the CRM space as well as several of the midmarket packaged solutions. He is based in Miami.
Articles by
Bill Donlan
Companies will need to focus on both employees and customers to succeed in 2022.
Posted December 30, 2021
Now is the time for companies to start investing in virtual and augmented reality and similar technologies.
Posted September 24, 2021
The time to employ the next level of AI and automation is now.
Posted July 29, 2021
Companies need to invest in automation that helps them anticipate customers' needs, solve problems quickly, and match relevant offers in real time.
Posted May 06, 2021
AI and analytics are making it possible to predict customer issues before they happen, but don't overlook reactive service.
Posted February 18, 2021