Anne Lackey
Co-founder and CEO of Hire Smart Virtual Employees
Anne Lackey is co-founder of HireSmart Virtual Employees, a full-service HR firm helping others recruit, hire, and train top global talent. She has coached and trained hundreds of U.S. and Canadian business owners in creating more successful and profitable businesses. She can be reached at anne@hiresmartvirtualemployees.com.
Articles by
Anne Lackey
I'd be careful about looking at a rising containment rate or falling employee handling time and assuming the customer experience must be improving along with it.
Posted September 02, 2026