Angie Tay
Group chief operating officer and executive vice president of Singapore, Thailand, China, and Korea at TDCX
Angie Tay is group chief operating officer and executrive vice president for Singapore, Thailand, Taiwan, China, and Korea of TDCX. With more than 20 years of experience in the contact center industries, her expertise spans operational leadership in achieving and exceeding outsourced business process performance metrics, managing clients’ relationships, and bringing the highest values to them. Under Tay's guidance, TDCX Singapore has received multiple regional and international industry awards since 2005. She is a COPC-certified coordinator and a certified Six Sigma Green Belt from Singapore Quality Institute. Tay is also an active supporter of industry upskilling efforts, partnering with institutes of higher learning to shape the future of the industry. She has a bachelor of business degree and an executive MBA from Nanyang Technological University.
Articles by
Angie Tay
As Western consumers embrace Chinamaxxing and slow-living rituals, companies must move beyond a speed-only CX model and adopt a pluralistic approach that balances velocity with human-centered, restorative engagement.
Posted February 17, 2026
With economic uncertainty and customer demands mounting, companies can stay on top with personalization and the right kind of data.
Posted May 02, 2023