Amber Sahdev
Voice AI and contact center call analytics engineer
Amber Sahdev is an engineer focused on voice artificial intelligence and call analytics for contact centers. He previously worked in customer success at organizations like Salesforce. He is an inventor on patents related to large-scale compliance and monitoring and maintains widely used open-source AI projects.
Articles by
Amber Sahdev
Here are some common voice AI metrics and where they fail.
Posted May 04, 2026