Ali Merchant
CEO of Orvera AI
Ali Merchant is CEO of Orvera AI, an agentic AI platform for enterprise customer experience built on more than 18 years of contact center operating heritage. He works with enterprises
on what happens to AI systems after go-live, when the floor changes, and the configuration does not.
Articles by
Ali Merchant
Contact center AI projects fail after go-live, and the right people need to be in place to catch that and take action.
Posted October 14, 2026