Abhinandan Jain
Chief digital officer and head of global strategy at Startek
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Abhinandan Jain is chief digital officer and head of global strategy at Startek. He is a recognized leader in AI-led customer experience and digital transformation. With more than 25 years of experience across global enterprises like Siemens and Genpact, he drives Startek’s AI-first CX strategy, go-to-market innovation, and ecosystem partnerships. A Nasscom BPM Council member (2025–27) and host of CEX Talks, he champions ethical, scalable, and human-centric CX solutions. He holds a computer engineering degree from Mumbai University and an MBA in finance from the University of St. Thomas.
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Abhinandan Jain
Generative AI is reshaping contact centers into experience hubs, combining human empathy and AI intelligence to create service that's faster, smarter, and more personal.
Posted August 26, 2025