Oracle Launches IoT Accelerator to Pair IoT with Service Cloud



Oracle has launched IoT Accelerator, an integration package to allow companies to leverage insights gathered from the Internet of Things (IoT) via the Oracle IoT Cloud and Oracle Service Cloud.

As part of an offering to help companies enhance their customer experience (CX) initiatives, the integration will allow for real-time prediction of customers' needs, creating operational efficiencies by connecting, analyzing, and integrating data from connected devices into insights that drive business processes and applications.

IoT Accelerator, an open-source solution, will enable real time troubleshooting and remote control of smart devices with seamless integration between Oracles IoT and Service Clouds. IoT Accelerator also enables third-party integration.

"The Accelerator leverages Oracle's publicly available APIs, which enables Oracle customers and partners to leverage the integration patterns included in the accelerator," said Steve Fioretti, vice president of product management at Oracle Service Cloud. "Using public APIs in the Accelerator enables our customers to augment the default functionality and data mappings with other third-party applications."

Oracle Service Cloud is part of Oracle's Customer Experience (CX) Cloud suite and part of the company's fully integrated portfolio of cloud applications and platform services. Service Cloud allows businesses to build customer loyalty by offering multiplatform mobile, desktop, and assisted services.

Oracle IoT Cloud, puts customers in touch with any data-generating device and provides access to real-time and predictive analytics, trouble shooting, and asset analysis using both applications both from the Oracle Cloud and third-party providers.

According to a 2015 report by Gartner, IoT will include nearly 250 million connected devices by 2020.

"For instance, one of our a global facilities clients has utilized the IoT Accelerator to capture insights from IoT-enabled building devices to more effectively manage facilities, such as to identify any anomalies in room temperature data to remotely adjust if needed or dispatch a field technician to quickly fix an issue," Fioretti says. "This powers smart, connected service that uses valuable data to predict an issue and provide proactive support before customers are even impacted."