NICE today launched Enlighten XO, which automatically generates insights from human conversations to build smart self-service with advanced artificial intelligence.
Enlighten XO turns self-service interactions into engaging experiences and streamlines the development of digital self-service applications by injecting data from past interactions to optimize future self-service experiences.
NICE Enlighten XO analyzes 100 percent of interactions from any platform to discover the best opportunities for automation. It features purpose-built AI models that identify customer intents, training phrases, and problem-solving activities that ensure success.
"Soaring demand for digital service is driving organizations to accelerate their digital CX transformation and drive full resolution on their digital platforms," said Barry Cooper, president of the NICE Workforce & Customer Experience Division, in a statement. "Enlighten XO makes self-service applications smarter by deriving intelligence from consumer conversations across all channels. We're excited to introduce Enlighten XO to the market and make self-service capable of creating engaging experiences."