Microsoft Dynamics 365 Gets Voice Capabilities

Pure IP has launched Dynamics Call Connect, bringing inbound and outbound calling to the Microsoft Dynamics 365 Customer Service platform.

Microsoft Dynamics 365 Customer Service is an all-in-one customer service platform that combines a 360-degree view of the customer with artificial intelligence and omnichannel interaction capabilities. Dynamics Call Connect from Pure IP allows customers to acquire numbers and external connectivity to enable inbound and outbound calling within Microsoft Dynamics 365 Customer Service via Microsoft Azure Direct Routing.

Pure IP last year became one of the original Microsoft Operator Connect launch partners. Pure IP offers Azure Direct Routing as a service. Dynamics Call Connect uses Pure IP's Azure Direct Routing as a service offering, providing inbound and outbound calling for Dynamics Contact Center in more than 43 countries from the cloud, as well as inbound only services in 137 countries. Pure IP also offers a dedicated session border controller as a service model that can connect existing PBXs, contact centers, or other operator numbers into Microsoft Dynamics.

"We are continually looking at new and innovative ways to empower voice communications across the growing number of interaction mediums, systems, and applications. Voice still plays a prominent part in business and customer service activities, but the way in which it is being consumed is changing," said Gary Forrest, managing director of Pure IP, in a statement. "Telephony is increasingly being embedded into business processes, providing an intuitive and truly unified in-application experience for users. As a global voice provider, we aim to provide the building blocks in the form of connectors and API integrations with the different platforms and applications to deliver a single connected voice service for enterprises."