Information Today Inc. Mourns the Passing of Michele Masterson



NEW YORK, NY, July 13, 2015—The editors of SmartCustomerService.com and Speech Technology magazine are deeply saddened to announce the death of our coworker and friend Michele Masterson. Michele passed away on Friday morning, July 10, due to complications following a heart attack.

Her colleagues grieve not only at the passing of such a wonderful person but also for the loss felt by her family and friends. 

"We are stunned and saddened by this tragic loss—a loss that is felt professionally and personally," said David Myron, editorial director of SmartCustomerService.com and Speech Technology magazine. "Michele has been an instrumental part of our Speech Technology and SmartCustomerService.com editorial teams. We will sorely miss her professionalism, good sense of humor, compassion, and friendship."

Michele started working for Information Today Inc. in November 2011, as a staff writer for Speech Technology magazine. In 2013, Michele took on an additional role as a founding editor of Speech Technology magazine’s sister publication, SmartCustomerService.com.

She had an accomplished career in journalism that spanned more than 10 years. Prior to joining Information Today Inc., she wrote for some of the largest business and technology publishers in the United States, including United Business Media, Primedia, Ziff Davis Media, and CNN.

Michele leaves behind a mother, a sister, an aunt, and six cats.

As Michele was an ardent animal rights advocate and supporter, Information Today Inc. encourages anyone who wishes to honor her to make a donation to The Humane Society (http://www.humanesocietysav.org/) of Greater Savannah.

Arrangements for a private funeral service are being made in Savannah, Ga.