nexVortex Releases Cloud-Based Solution for Inbound Contact Centers



nexVortex, a VoIP solutions provider, has launched cloudQSM, a  hosted, Web-based contact center solution for small- to medium-sized inbound contact centers.

cloudQSM is easy to set up, easy to manage and easy to use. It uses a Web-based interface and does not require any plugins or special downloads. This makes on-going maintenance a snap—you’re always up-to-date with the latest features.

The contact centers run on reports and cloudQSM doesn’t disappoint. cloudQSM provides comprehensive reporting of both service metrics and agent performance, offering valuable insights and real-time business intelligence into the center’s daily operations.

cloudQSM is fully integrated with nexVortex’s award-winning SIP Trunking service, offering reliable, redundant, high-quality connections and a single management interface.

cloudQSM users will benefit from:

  • Simple and easy-to-use web-based interface
  • Comprehensive reporting with real-time statistics
  • Secure, encrypted voice and data connections
  • Highly scalable, allowing for increasing and decreasing number of agents
  • Advanced features like queue voicemail and call recording

 

“nexVortex cloudQSM extends our SIP Trunking service down to the agent’s desk,” said Wes Rogers, COO, nexVortex, in a statement. “cloudQSM’s Web-based interface is both intuitive and easy-to-use, allowing supervisors and managers to focus on serving the caller instead of running the system, which is what it’s all about—serving the customer. We’re very excited about this new offering and our clients are, too.”