inContact Releases inView Operations Management Solution for Contact Centers
inContact, a provider of cloud software, has release a stand-alone operations dashboard, inContact inView powered by ClearView. The solution combines real-time performance data from disparate systems with business improvement processes.
The inView Operations Management solution includes:
- Cloud-based performance dashboard pre-integrated with inContact.
- Ability to identify correlations across data sets.
- Integration of KPIs for a unified agent performance score
- Customized management, supervisor and agent dashboards.