inContact Increases Cloud Capacity with Sonus SBC 7000

inContact, a provider of cloud contact center software and agent optimization tools, has selected the Sonus SBC 7000 Session Border Controller (SBC) to handle the growing amount of voice traffic across its global cloud network.

With the SBC 7000, inContact can now scale up to 150,000 sessions via simple software licenses. inContact, which was acquired by NICE in MaY will use the SBC 7000 as its primary platform for network-to-network and carrier-to-carrier connections for its call center customers around the globe.

"We made a commitment to the cloud more than a decade ago, and we've never looked back," said Bart Crowther, vice president of cloud services at inContact, in a statement. "With the selection of the Sonus-based platform, we continue to move forward to give our customers the best possible cloud experience. Sonus is synonymous with quality, reliability, and scalability, features that are very important to our customers as they move their call centers into the cloud."

The addition of Sonus' SBC 7000 to inContact's currently deployed SBC 5210, both centrally managed by the Sonus PSX Centralized Routing Engine, enables inContact to consolidate its legacy routing infrastructure and deliver more advanced call routing features, including least-cost routing, to its customers.

"Sonus is very excited to be a part of inContact's success going forward," said Gordon Eddy, senior director of product management at Sonus, in a statement. "The Sonus SBC 7000 platform is the best security solution for scaling cloud-based real-time voice and video communications, and today's announcement with inContact validates that confidence. Sonus' ability to support both physical and virtual SBC instances will give inContact more flexibility as they continue to grow."