Zultys, a provider of unified communications solutions, has released Version 12 of its MX platform for on-premises, virtualized, and hosted solutions.
Release 12 allows Zultys' users greater control over call recording capabilities. Employees can now pause and resume call recordings while discussing sensitive information like credit card or social security numbers. Users can also create on-demand call recordings with a push of a button.
Also included is a call-back feature so customers can leave a number for the agent to get back to them without losing their place in queue. The system will automatically initiate a callback to the customer's number once there is an available agent. Contact center supervisors can monitor callback requests the same way they can monitor voice calls in queue.
A feature previously reserved for contact center agents, the ability to barge in, whisper, silent monitor a call, is now available to all users on the MX system.
On top of these major features, Release 12 also brings enhancements to the following:
- MXconference audio conferencing solution for ad-hoc and pre-scheduled multiparty calls.
- Enhanced MXreport features for sophisticated reporting on call statistics.
- Call Park configurations for larger businesses that require more slots for parked calls.
"We are excited to share these new features and enhancements for our MX platform with our customers to improve communications both interoffice and outside the office," said Steven Francis, chief sales and marketing officer at Zultys, in a statement. "We have more exciting releases planned in the near future, for all customers that upgrade to Release 12, that will provide even more productivity-enhancing tools for the office."