Zoho Boosts Features, Availability for CRM Free Edition

Zoho has expanded Zoho CRM Free Edition by packing it with new features and making it available for up to 10 users as it celebrates 10 years of the product launch. The move is significant because companies with 10 or fewer employees comprise more than 90 percent of U.S. businesses.

“Over the past decade, CRM software has become one of the most critical applications for businesses of all sizes,” said Zoho evangelist Raju Vegesna, in a statement. “Yet, the majority of CRM solutions do not meet the price or ease-of-use requirements of many SMBs. To fill this gap, ten years ago, Zoho launched Zoho CRM Free Edition, which offered a feature-rich CRM for up to three users free. Today, we renewed our commitment to SMBs by expanding the Free Edition to an unprecedented ten free users.”

In addition to increasing the number of free users to ten, Zoho has revved up the free edition with more features that include:

• A document management module to safely share proposals, competitive analysis and other sales collateral.

• Security administration capabilities to set profiles, roles and permissions.

• Support for up to 25,000 customer records.

• Seamless integration with complimentary Zoho apps like campaigns, support, SalesIQ, reports, surveys and projects.

“Most customers are cynical of so-called free products because they assume there has to be a catch,” Vegesna said. “But, Zoho’s commitment to free is real and enduring. In fact, we recently strengthened our free editions for Zoho Mail, Zoho Sites, and Zoho Connect. And, unlike bait-and-switch free offerings, Zoho’s free editions are developed with the same craftsmanship as our enterprise editions.”

Zoho CRM’s 10-user free edition is available immediately. Existing Zoho CRM users currently using the free edition will automatically be upgraded to the 10-user free edition.