Zendesk today announced its first integration for Microsoft Office 365, a customer service add-in for the Outlook email client that enables anyone in an organization to create customer support tickets with one click directly from within the Outlook interface.
"Zendesk has always believed in the democratization of great software and helping everyone in their organization build better relationships with their customers, no matter what team they are on, what resources they have, or where they are located," said Billy Robins, director of technology alliances at Zendesk, in a statement. "The Zendesk and Outlook integration seamlessly connects these systems for anyone who wants to get their daily work done in a more efficient way.";
"Reinventing productivity is more than a company ambition; it's also our heritage and passion," said Rob Lefferts, general manager of Office Extensibility at Microsoft, in a statement. "We're excited to introduce Zendesk's add-in for Outlook and unlock new ways for people to help push their organizations forward with our Office Extensibility strategy that delivers a robust productivity platform for end users everywhere."