Zendesk Integrates with Discord



Zendesk has launched an integration with Discord that allows game developers and publishers to solve customer service issues directly in Discord without interrupting game time.

With this integration, gamers and community moderators can now open Zendesk support tickets directly from Discord, a fast-growing free voice, video, and text chat application used by more than 46 million gamers a month.

The Zendesk-Discord integration extends Zendesk's omnichannel service to the popular gaming app, where Discord users send more than 530 million messages a day.

"The Discord integration is one of the first-of-its kind in the gaming industry and another example of how Zendesk enables companies to engage with customers where they are," said Mikkel Svane, founder and CEO of Zendesk, in a statement. "Gaming companies are now able to engage with their customers on the most popular gaming communications channel without interrupting their experience."

"Everything at Discord is focused on how we improve gaming experiences for our superfans, and seamless customer support is a huge part of that," said Eros Resmini,chief marketing officer at Discord, in a statement. "This Zendesk integration takes advantage of valuable real-time communication with customers and allows game makers a modern, more efficient way to support their players. As long-time supporters and customers of Zendesk, we're excited to see gaming communities benefit from integrations like these."