Zendesk Integrates GeoFluent Translation Tool



Lionbridge Technologies, a provider of translation and localization services, announced that its GeoFluent solution is now available on the Zendesk cloud-based customer service platform. GeoFluent is a real-time translation technology that provides an additional configuration layer to enable real-time conversations and content sharing with multilingual users.

GeoFluent said that it is the industry's only cloud-based, real-time translation platform. By integrating GeoFluent with the Zendesk customer service platform, Lionbridge brings fast translation in multiple languages to thousands of Zendesk customers and simplifies and expedites multilingual customer support ticketing.

Quicker time to resolution has been shown to increase international revenue, reduce in-country infrastructure, support costs, and build customer satisfaction. GeoFluent by Lionbridge addresses time to resolution by allowing customer service representatives to instantly translate communications into multiple languages.

The new Zendesk integration with GeoFluent by Lionbridge makes it possible to:

  • Reduce costs and time associated with supporting customers across languages and geographies.
  • Improve customer satisfaction by enabling customer support agents to instantly translate Zendesk messages in real-time for both the customer or site visitor and the customer service agent.
  • Support more than 40 languages, including English, French, Spanish, German, Italian, Portuguese, Russian, Arabic, traditional and simplified Chinese and Japanese.

"Companies are shifting to manage global customer support centrally through online systems like Zendesk," said Marc Osofsky, senior vice president and general manager, global offerings, Lionbridge, in a statement. "GeoFluent integrated with Zendesk solves the language challenge of real-time response while eliminating the need for costly in-country contact centers."

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Lionbridge Technologies has broadened its GeoFluent real-time translation technology to include new omnichannel customer care features for contact centers. With these new features, customers can deliver real-time multilingual interactions across all communication channels, from virtual and agent-assisted chat to email, in-call voice, social, SMS, forums, knowledge bases, help desks, and ticketing.

Posted January 19, 2016