Zappix has added Outbound Engagement tools to its digital self-service platform.
The new offering allows Zappix users to automatically send scheduled, personalized messages to individual customers or to lists of consumers via campaign features. The Zappix Outbound Engagement platform allows businesses to contact customers about appointments, status updates, bill reminders, and other useful information via text messaging and email.
"We are very excited to announce the addition of the Outbound Engagement solution. There are ample use cases that can be better served using this new functionality," said Yossi Abraham, president of Zappix, in a statement. "This new addition gives our customers the ability to improve business outcomes by using automated digital communication to increase productivity and utilization of their resources."
When combined with the Zappix platform's seamless integration with back-end systems like CRMs and scheduling systems, the Outbound Engagement solution provides a fully automated solution for enterprises.