Zappix Adds HTML5, Android and iPhone Apps to Visual IVR Suite

Zappix, a provider of IVR technology and mobile app authoring solutions, has launched its "triple play" visual IVR suite. Together with the Zappix big data analytics suite, the offering enables companies of any size to provide customers with an omnichannel mobile app visual IVR experience over an iPhone, Android or Web application.

Compatible with every platform, the Zappix solution lets service providers design once and deploy everywhere, without any additional changes needed for the Web, native Android, or native iPhone. Through the multiple platform deployment, organizations can respond quickly to changes in their business by deploying simultaneously on all platforms in near real time. During and following this deployment, Zappix big data analytics continually collects, analyzes and presents helpful data from all channels and all platforms.

The Zappix Visual IVR integrates voice and non-voice visual content and customer service channels that include phone (voice), Web, mobile online forms, and multi-media (audio or video) self-help resources into a visual IVR app. Companies utilizing the Zappix Visual IVR platform have realized both significant reductions in development costs and substantial increases in overall customer satisfaction.

"Visual IVR is a great platform to for increasing efficiency, streamlining the customer service process, enhancing customer ease of use and reducing costs," said Avner Schneur, chairman, Zappix, in a statement. "The majority of customers now use a smartphone to connect with businesses and welcome an opportunity to incorporate more smart in their smartphone experience.