"Face-to-face conversations evoke emotions, build trust, and foster loyalty, and that's exactly what you want to achieve remarkable experience and boost productivity. Video-enabled contact centers and back offices can add these elements of communication to their daily operations while not being worried about security or compliance," said Simon Vostry, CEO and founder of ZOOM, in a statement.

ZOOM Video & Telepresence Recording extends ZOOM's existing capabilities for recording voice and desktop screens. ZOOM Video & Telepresence Recording supports a wide range of Cisco communication devices, including Cisco Jabber clients and Telepresence endpoints, and thus deepens the company's tight integration with the Cisco Platform.

“ZOOM’s goal is to help contact centers use our products to transform their customer service to match the way modern customers expect. Today, we have over 1,400 customers around the world, and we want to help them deliver a more innovative and personalized experience to their customers," Vostry said.