ZOOM Contact Center Solutions Listed in Cisco SolutionsPlus

ZOOM International, a provider of omnichannel customer experience and workforce optimization (WFO) software for contact centers, is now listed in the Cisco SolutionsPlus catalog.

"We have been fortunate to organically grow our joint Cisco and ZOOM customer base to over 1,500 customers, 150,000 seats, and share 361 world-wide channel partners in 90 countries. Our partnership with Cisco will allow us to bring the most advanced omnichannel quality management solutions and customer search engine that enables our customers to easily identify the brilliance in their service practices, while minimizing their challenging moments," said Brian Shore, CEO of ZOOM International, in a statement. "Simply stated, ZOOM and Cisco are a powerful combination to reduce customer attrition and protect top-line revenue.

ZOOM supports every major platform in Cisco's portfolio, including unified communications, customer care, conferencing, and collaboration endpoints, as well as integrations with Broadsoft and mobile recording. The ZOOM architecture supports other telephony platforms as well.

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The new products aim to improve experiences for customers and contact center agents alike.

Posted November 01, 2018