XO Communications has released a single, integrated hosted PBX and contact center on demand solution for easier management, lower total cost of ownership and greater business continuity of businesses' communications needs.
The integrated XO solution provides advanced telephony and contact center features hosted in the XO cloud. The solution's cloud design supports rapid expansion of communications due to seasonality demands or other business fluctuations.
The company said that hosted PBX and Contact Center on Demand unifies on-premise and at-home workers through a single communications solution. Employees and contact center employees can work as if they were located in the same physical building, no matter where they are located throughout the enterprise.
"In today's complex and ever changing global business arena, companies no longer must own their telephony and call center IT environment, nor do they have to self-manage it," said Jake Heinz, vice president of marketing, XO, in a statement. "Instead, IT organizations can offload some or all of the responsibilities.”
Delivered over the XO network, the cloud-based telephony and contact center solution provides a lower total cost of ownership by providing a hosted communications platform with a predictable monthly cost. Companies can forego the expensive premise-based costs of traditional IP-PBX and automatic call distribution (ACD) offerings such as investments in capital, licensing, support staff, overbuilding of infrastructure to accommodate usage spikes, multiple disaster recovery sites, maintenance and upgrades. In addition, the XO Hosted PBX and Contact Center on Demand solution leverages carrier-grade infrastructure and is geographically-redundant and fault tolerant with automatic failover for disaster recovery.
XO Hosted PBX comes complete with voice and network services, IP desktop phones, and direct access enterprise voice calling features including click-to-call, forward, transfer, single number reach, and anywhere access to communications. Companies can also use the Contact Center on Demand service which provides a virtual infrastructure to support call center agents with inbound call routing, administrative reporting and queue management.