Vonage, a provider of cloud communications, has achieved Amazon Web Services (AWS) Machine Learning (ML) Competency in the new applied artificial intelligence (Applied AI) category.
This designation recognizes Vonage' experience and expertise in building or integrating ML solutions on AWS.
By working with AWS, Vonage is bringing AI into the contact center through AWS Contact Center Intelligence (CCI), with tools for speech recognition, natural language processing, machine learning, and text-to-speech. With Vonage for AWS Contact Center Intelligence, Vonage is delivering AWS cloud-native services for AI and machine learning through the Vonage API Platform, enabling companies to access AWS AI and ML engines within any existing contact center environment.
Key features of this partnership include customer self-service, live agent assist tools, and post-call analytics.
"Now more than ever, businesses are looking to transform themselves with the latest ML and AI solutions on AWS. To help customers make the right choices when finding the most qualified AWS partner for the job, we've expanded the AWS Machine Learning Competency to help customers easily identify expert AWS partners in the areas of applied AI and ML ops," said Julien Simon, global AI and ML evangelist at AWS, in a statement. "These AWS partners are vetted by AWS for their technology capabilities and have a solid track record of success, and we are delighted to include Vonage in the launch of the new AWS Machine Learning Competency categories. We look forward to innovating together and continuing to serve our customers with innovative and validated AWS Partner technology and consulting offerings."
"Vonage is thrilled to be among the first AWS Partners to achieve AWS Machine Learning Competency status in Applied AI," said Jay Bellissimo, Vonage's chief operating officer, in a statement. "Not only does this certification underscore our long and successful history of working closely with AWS but it reinforces Vonage's continued investment in the delivery of AI and machine learning solutions that are flexible, intelligent and personal, empowering our customers to do what is next and stay ahead."