Vonage, a business cloud communications provider, has launched the Nexmo Connect Partner Program (Nexmo Connect), creating a community-based, collaborative ecosystem of Nexmo partners.
Vonage acquired Nexmo in 2016 for $230 million and made it Vonage's API platform, providing chat, SMS, and voice APIs that allow enterprises and applications to connect with customers
Vonage built Nexmo Connect to meet the needs of companies that require complete customized solutions. Already more than 100 partners, including Microsoft, Facebook, MuleSoft, Built.io, Tray.io, Converse.ai, and Aspect Software, have joined the Nexmo Connect partner ecosystem.
"This new partner program allows enterprises to fast track innovations using rich communications," said Mark Winther, vice president of telecom consulting at IDC, in a statement. "By empowering a wide array of technology partners with modern API communications capabilities, Nexmo is further democratizing the developer experience to accelerate development and deployment cycle times."
"No single business can do everything for all customers, which is where a partner ecosystem comes in. Nexmo Connect enables us to develop stronger relationships with our valued partners, while they benefit from the depth of knowledge held within the full community," said Mark Summerson, global partner program director at Nexmo, in a statement. "This combination of Nexmo + Partners is already creating huge value for our mutual customers.
"Through this program, Nexmo partners have access to our comprehensive programmable communications platform, which includes core communication APIs across voice, SMS, IP messaging, and video," Summerson added. "Nexmo partners will be empowered to help their customers develop unique experiences, creating a stronger and more personal level of engagement with their businesses that would not be possible without this technology."
Nexmo Connect includes an extensive support system of Nexmo partners and experts. Partners are categorized by the solutions they take to market, including Application Partners who offer pre-packaged applications, Integration Partners who offer custom solutions, and Technology Partners who offer complementary APIs and platforms.
Collaboration within the community will entail the use of social technologies integrated with some of Vonage's own communication bots.
"tPoint Solutions help optimize and connect the customer interactions for businesses that include some of the largest logistics companies in EMEA. Nexmo APIs have enabled us to build voice bots into our offerings that are increasing customer satisfaction and improving efficiencies for our customers,"said Andy Griffin, founder and CEO of tPoint Solutions, in a statement. "The value we get is simple: Working with Nexmo and other partners within the Nexmo Connect program, we're getting innovative new services to market faster, and we're improving the businesses of our customers."