Vonage Announces Virtual Assistant Chatbot Vee

Vonage, a provider of business cloud communications, has launched its chatbot, Vee, in beta. Vee is a virtual customer assistant integrated with a cloud-based unified communications solution, as part of the Vonage Business Cloud (VBC). Vee enables Vonage customers to manage their account services via natural language text commands.

With Vee, Vonage Business Cloud users can set up and manage their accounts using natural language commands to ask Vee questions and receive assistance in troubleshooting issues in real time. Live chat with Vee suggests a variety of relevant options based on the context of the questions asked.

Vonage began testing Vee with customers in March and has already successfully addressed more than 25,000 customer questions posted by approximately 5,000 users. Frequent use cases include setting up a device; adding features like a call group or virtual receptionist; instructions for how to use features such as call recording and document sharing; and basic customer service questions.

"Vonage purpose-built the Vee chatbot to complement Vonage Business Cloud's unique and robust set of features and functionality," said Ron Mayaan, vice president of product management at Vonage, in a statement. "With Vee, we are enhancing the customer journey to empower businesses to more easily take charge of the vast capabilities their Vonage service provides and to easily access customer support when they have questions or need guidance in managing their accounts."

Vonage Business Cloud provides customers with access to a robust portfolio of unified communications capabilities, including mobile and desktop applications, as well as the ability to integrate with business applications, including Salesforce, G Suite, Zoho, Clio, ConnectWise, Microsoft Office 365, Microsoft Dynamics, and more.