VocalCom Rolls Out Summer Release 2014



Vocalcom announced the latest version of its cloud contact center software, introducing new native multichannel applications for faster, cheaper, and better customer engagement.

The release includes native multichannel applications, and a unified multichannel agent desktop that allows agents to respond faster to all channels from one place. The Vocalcom multichannel desktop includes social, rich-mobile app, video chat, email, and SMS, in addition to traditional inbound, outbound, and blended voice capabilities.