Vocalcom announced the latest version of its cloud contact center software, introducing new native multichannel applications for faster, cheaper, and better customer engagement.
The release includes native multichannel applications, and a unified multichannel agent desktop that allows agents to respond faster to all channels from one place. The Vocalcom multichannel desktop includes social, rich-mobile app, video chat, email, and SMS, in addition to traditional inbound, outbound, and blended voice capabilities.