Virtual Hold Technology Extends Partnership with Genesys


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Virtual Hold Technology (VHT) has extended its relationship with Genesys, enabling Genesys contact center platform customers to leverage VHT's omnichannel callback features.

 VHT lets customers calling into a busy contact center request a return call or chat, without leaving their place in the agent queue. VHT provides advanced, context-rich capabilities that provide agents with relevant customer information before making a return connection.

"Today, the customer journey often touches multiple interaction channels. We are ensuring that customers can request a callback from anywhere – whether they are interacting via a phone, app, website, or other channels," said Wes Hayden, CEO of Virtual Hold Technology, in a statement. "With VHT, customers see the same brand experience regardless of interaction channel. Extending our relationship with Genesys is extending these connection possibilities for customers."