Virtual Call Center (VCC), a telecommunications and cloud-based contact center technology company, has received international certification for VCC Pay, its solution for companies in telesales and debt collection, offering a real-time, customer service-assisted, telephone-based bank card payment service.
The push-button payment system allows the immediate payment of any purchase or service fee sold by call center agents during the same call while meeting the strictest data protection regulations. Customers receive live assistance from the operator throughout the purchase and payment procedure.
The cloud-based service had to meet the Payment Card Industry Data Security Standard (PCI DSS) that is required by the five biggest electronic card payment companies in the world (including MasterCard, Visa, and American Express).
"VCC Pay will assist companies where the time between an initial phone contact and any subsequent payment matters. Since VCC Pay makes it easy to respond to client requests and concerns in real time, the success rate of both sales and debt collection will increase significantly. After the first few days on the market, there is significantly increased interest among insurance companies, telecom service providers, home-shopping firms, and airlines," said Szabolcs Toth, CEO of VCC, in a statement.