Verint Systems' Workforce Optimization solutions have completed interoperability testing with EMC's Elastic Cloud Storage (ECS)solution.
Verint Workforce Optimization (WFO), part of the company's broader Customer Engagement Optimization portfolio, is designed to help organizations drive smarter engagement with customers, enhance employee productivity across the enterprise, and deliver the real-time guidance needed to enhance the overall customer experience. It helps capture and analyze customer interactions across channels, uncover business trends and areas of opportunity, and enable organizations to leverage valuable insights to help maintain compliance, improve business processes, drive workforce performance, and implement customer-centric strategies to enhance loyalty and retention.
EMC's Elastic Cloud Storage (ECS) solution provides a multipurpose, smart storage system for business software.
"Completing interoperability with EMC's Elastic Cloud Storage solution enables our customers to benefit from a reliable solution for archiving media and metadata," said Oren Stern, senior vice president of product strategy at Verint Enterprise Intelligence Solutions, in a statement. "EMC is one of the world's most successful storage and data management companies, making it an ideal fit for our customers."
"In today's third-platform world, unstructured data is taking over, meaning that customers need solutions not only to wrangle, but also to optimize their object data," said Manuvir Das, senior vice president of the advanced software and emerging technology divisions at EMC, in a statement. "The interoperability of EMC Elastic Cloud Storage with Verint Workforce Optimization will help us further extend our reach globally and provide more organizations with industry-leading technologies and streamlined solutions."