Verint Partners with TeleTech on WFO and Analytics



TeleTech Technology and Verint Systems have entered into a strategic partnership whereby TeleTech will provide Verint's end-to-end suite of Enterprise Workforce Optimization (WFO) solutions as part of its cloud and on-premises contact center portfolio. Verint's Enterprise WFO suite will be hosted within TeleTech's data centers and integrated into its comprehensive cloud contact center offerings.

TeleTech will avail itself of the complete Verint Enterprise Workforce Optimization suite, which includes unified solutions for call recording, quality management, workforce management, performance management, elearning and coaching, and desktop and process analytics, as well as speech analytics.

TeleTech will also offer a full suite of consulting, integration, and support services across its cloud and on-premises offerings. In addition, TeleTech Technology will offer the Verint WFO suite standalone as a fully cloud-based, highly available, supported solution, independent of its unified communications and contact center routing solutions.

"As a leading Cisco and Avaya Cloud Contact Center provider, we are excited to partner with Verint as a recognized leader in the workforce optimization space," said Steve Pollema, senior vice president of TeleTech Technology, in a statement. "Integrating Verint's multitenant WFO suite provides our customers with instant access to the latest innovations to enhance loyalty, increase revenue, and improve efficiencies across their contact centers."

"Verint is pleased to have formed this strategic partnership with TeleTech Technology, an established, well-known provider in the cloud ACD market," said John Bourne, senior vice president of global channels and alliances at Verint, in a statement "As demand for cloud technologies grows, and as organizations prioritize customer engagement, retention and loyalty along with advanced solutions to engage and empower their staff we are keen to make our proven workforce optimization and analytics solutions even more widely available to help them achieve their goals. Partnering with TeleTech Technology is a great step toward that end."