Verint Launches Automated Verification

Verint Systems has launched several automated solutions to address the compliance challenges associated with customer and employee engagement.

Verint helps address compliance blind spots and gaps. Its solutions can be deployed on premises, in the cloud, or in hybrid cloud environments.

Verint's Automated Verification solution automates the process of checking systems for issues across multiple applications, including automatic call distributors, interactive voice response systems, recording, desktop applications, routers, and firewalls, and proactively simulates user transactions to validate performance. This gives organizations enhanced control and awareness of system health, status, and performance to avoid issues with service availability, data integrity, and data breaches, while also helping significantly reduce manual work related to ensuring compliance.

Additionally, organizations that use Microsoft Skype for Business or Cisco Jabber as part of their customer and enterprise communications can now benefit from Verint Recording to create a single system of record to address their collaboration technology compliance needs. With Verint, they can capture interactions from contact centers to back-office operations, branches, and trading floors and across a wide range of communication modes, including newer collaboration capabilities.

"Verint helps organizations simplify, modernize, and automate compliance for regulations like [the General Data Protection Regulation (GDPR), Payment Card Industry Data Security Standard (PCI-DSS), Health Insurance Portability and Accountability Act (HIPAA), MIFID II, and many others," said John Goodson, senior vice president and general manager of products at Verint, in a statement. "In doing so, we're helping organizations capture, control, retain, and analyze the appropriate data using a single system of record and automating many ongoing compliance activities, enabling them to more effectively engage with their customers, reduce risk, and avoid fines and reputational damage."