VOXOX Adds Features to Its Cloud-Based Communication Platform

VOXOX, a provider of 5G-enabled communications platforms for businesses, has added capabilities to its virtual receptionist and texting solutions, implemented free welcome messages and compliance texts, and extended promotions to global partners.

"At VOXOX, we are committed to relentless improvement that not only strengthens communication between a business and its customer base, but also makes their lives more convenient, all at a price that fits their budget," said Cleve Adams, CEO of VOXOX, in a statement.

VOXOX's Virtual Receptionist allows businesses to automatically answer, route and manage calls. Now with support in over 30 languages, users around the world can set their greeting to any of these languages with options for different accents and male and female voice talents. There is also a Voice Studio where greetings can be recorded by live voice professionals.

Virtual Receptionist has received a user experience update to enable a cleaner web and mobile experience, letting users make changes on the go from phone or the web. VOXOX has also added a feature where users can set up automations so callers can opt-in to receive automated text messages with relevant information such as business hours and promotional links. Users can now edit the number menu options so callers can "Press 1" to join a text list.

VOXOX's text marketing feature has also seen updates such as the Auto-Response tool that automatically triggers a reply text based off a set list of words. Additionally, blast text messages can now be sent with a local number. VOXOX is also working on creating automated keywords that will reply with text messages when sent to VoxDirect or CloudPhone service.

VOXOX also announced an integration with Zapier, which has allowed businesses to integrate their platforms with apps such as Slack, Zendesk, WordPress, Trello, and more than 3,000 others to automate workflows.