VDS Partners with Interactive Intelligence


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VDS, a provider of unified communications, contact center, network infrastructure, and video and collaboration solutions, has signed a Gold Partner agreement enabling it to market, sell, and support Interactive Intelligence Group's customer engagement cloud solution, PureCloud Engage, as part of its Voice Data Systems portfolio.

"We're passionate about offering customers the most cutting-edge technology solutions to help them meet their long-term business communications objectives," said James Kress, CEO of VDS, in a statement. "PureCloud Engage is a great addition to our portfolio because its flexible, scalable architecture can quickly and easily adapt to our customers’ diverse and changing needs."

"VDS is backed by over 25 years of experience and a comprehensive team of technology design engineers, account managers, PMI-certified project managers, field engineers, application specialists, and customer care professionals," said Darren Gill, vice president of channels at Interactive Intelligence, in a statement. "This deep and broad expertise ensures our joint customers will get a customized solution designed to address their unique challenges."

PureCloud Engage functionality includes omnichannel routing, speech-enabled interactive voice response, recording and quality management, outbound campaigns, CRM integrations, graphical scripting, and the ability to plug into other apps and cloud services. PureCloud Engage also includes unified communications and collaboration capabilities.