Uptivity (formerly CallCopy), a workforce management (WFM) solutions provider, has partnered with TASKE Technology, a Canadian provider of contact center software solutions.
Integrating the Clarity by Uptivity workforce management system with TASKE Contact delivers new forecasting and scheduling capabilities at significantly lower total cost compared to competing offerings, the companies said. TASKE Technology is a testing-enabled registered member and Uptivity is a technology partner in the Avaya DevConnect Program and developed this integration specifically for Avaya telephony systems.
"Collaborating with Uptivity, together we can offer a solution that allows customers to better manage labor costs while maintaining or improving customer satisfaction,” said TASKE Technology CEO Dennis Johns, in a statement. “TASKE has established relationships with resellers worldwide who help customers find a perfect feature/function fit for their needs."
TASKE Contact flexible call management software helps schedule agents meet service levels and deliver essential and timely management information. Real-time ACD monitoring, historical call reporting and cradle-to-grave views available via a Web portal provide managers the ability to report on call activity, monitor agent performance and respond immediately to changing call volume and agent availability. Uptivity is a provider of unified workforce optimization and management tools designed to continuously improve every aspect of the customer experience. The Uptivity Discover Suite, the firm's solution for contact centers, has evolved by meeting the call recording, speech analytics and quality management needs of users.