UniVoIP, a provider of Voice over IP phone services, has released WebConnect, a software package that integrates and leverages social media, CRM, and ERP platforms and the Internet’s intelligence to provide users with vital information on demand.
Triggered by inbound or outbound calls, WebConnect scans designated online sources for relevant information based on the caller’s phone number or name, and gives the user immediate access to profile data on the caller with automatic web-based screen pop ups.
Through a customizable interface, UniVoIP's WebConnect can be programmed to launch preferred sites or applications, such as Salesforce.com, SugarCRM, ZohoCRM, Twitter, Facebook, LinkedIn, Google, Timelybill, Freshdesk, Zendesk, and more.
"WebConnect is a highly intelligent software that helps businesses create the ultimate customer experience. We are in a time where customers demand proactivity, and WebConnect is the key to achieving top-notch customer satisfaction through a personalized approach," said Chris Vuillaume, vVice president of sales and marketing at UniVoIP, in a statement.