Transcosmos Acquires Merlin to Expand Contact Center Business



transcosmos has increased its investment in Merlin Information Systems Group and acquired 85 percent of the U.K. company's stock. As a result, Merlin will become a subsidiary of transcosmos and change its name to transcosmos Information Systems.

Merlin is a business process outsourcing company founded in 1991. The company provides multilanguage business process outsourcing and call center services for clients in the United States and Europe from its operational sites in Austin, Texas, in the U.S. and other sites in the United Kingdom, Hungary, and the Philippines. Its roughly 600 employees support English and 13 European languages, including French, German, Italian, Spanish, Russian, and Dutch.

transcosmos will further develop multilanguage customer support and back-office functions in Europe to globalize its e-commerce business, while leveraging Merlin's near-shore and off-shore operational sites.

"This announcement is an exciting new page in the history of Merlin," said Merlin CEO Richard Patterson in a statement, calling it the "right step to enable us to grow and fulfil Merlin's potential."

"Being part of TCI means being part of a company with nearly $2 billion in revenues and over 40,000 employees in over 34 countries around the world," he added.