Thunderhead Integrates Customer Engagement Tool in Microsoft Dynamics CRM



U.K.-based Thunderhead, an enterprise solutions provider for customer engagement, announced the availability of a complete enterprise solution for customer engagement based on the integration of its ONE Engagement Hub with Microsoft Dynamics CRM. The joint solution is the result of the strategic partnership between Thunderhead and Microsoft that was announced in November 2014.

Thunderhead transforms customer engagement by making it easier and more enjoyable for customers to do business with the brands that sell to and serve them. This integrated solution extends the power of the Microsoft’s Dynamics CRM solution, giving brands the ability to have meaningful and informed interactions with their customers whenever and wherever they interact with them. It connects customer insight, context and real-time journey behavior on all digital and offline channels with customer and activity data in Dynamics CRM. The result is that brands can now anticipate their customers’ needs in real-time,

“The real-time digital world has transformed everything about the way consumers communicate and transact with brands,” Glen Manchester, founder and CEO, Thunderhead said in a statement. “Together, Thunderhead and Dynamics CRM have responded. We’re set to transform the way brands manage relationships with their customers, and making it easier and more rewarding for customers to interact with brands.”

The solution is already being piloted by several global brands from a range of industry sectors.